Effective Date: 1 March 2026
Website: evolvegenix.co.za
At Evolve Genix, we aim to deliver your order safely and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed on our website.
1. Shipping Areas
We currently deliver nationwide within South Africa.
If you are located in an outlying or remote area, delivery may take longer than the standard delivery timeframe.
2. Order Processing
All orders are subject to payment confirmation and product availability.
Orders are usually processed within 1 to 3 business days after payment has been received and cleared. Orders placed on weekends or public holidays will be processed on the next business day.
While we aim to dispatch orders promptly, processing times may be slightly longer during high-volume periods, promotional campaigns, stock delays, or unforeseen operational circumstances. Similar South African health-product stores commonly state that dispatch and delivery times are estimates and may vary by area, stock availability, and courier performance.
3. Delivery Timeframes
Estimated delivery times after dispatch are as follows:
- Major metropolitan areas: 2 to 4 business days
- Regional areas: 3 to 5 business days
- Remote or outlying areas: 5 to 7 business days
These delivery timeframes are estimates only and are not guaranteed.
Many South African online supplement and wellness stores use delivery ranges around 3–5 business days, with longer timeframes for regional or outlying areas.
4. Shipping Fees
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
From time to time, Evolve Genix may offer:
- flat-rate shipping;
- promotional shipping discounts; or
- free shipping above a specified order value.
These offers may be changed or withdrawn at any time without prior notice.
5. Order Tracking
Where tracking is available, a tracking number or shipping confirmation will be sent to you once your order has been dispatched.
It is your responsibility to provide accurate delivery and contact details when placing your order so that courier updates can be communicated to you correctly.
6. Delivery Delays
Although we do our best to ensure timely delivery, delays may occur due to factors beyond our reasonable control, including:
- courier delays;
- adverse weather conditions;
- public holidays;
- strikes or industrial action;
- high order volumes;
- supplier delays;
- incorrect delivery information provided by the customer; or
- events of force majeure.
We will not be liable for delays caused by circumstances beyond our reasonable control, but we will make reasonable efforts to keep you informed where possible. This approach is also commonly used in South African online store shipping terms.
7. Delivery Address and Failed Deliveries
Customers are responsible for ensuring that the delivery address and contact details provided at checkout are complete and accurate.
If a delivery fails because:
- the address supplied is incorrect or incomplete;
- no one is available to accept delivery;
- the parcel is refused without valid reason; or
- the courier is unable to access the premises,
we may charge an additional delivery fee for re-delivery.
8. Risk and Ownership
Risk in the products passes to you upon delivery to the address provided at checkout or upon collection, where applicable.
Ownership of the goods will remain with Evolve Genix until full payment has been received.
It is common for South African online stores to state that risk passes on delivery.
9. Damaged, Missing, or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, incomplete, or incorrect, you must notify us within 48 hours of delivery by emailing [insert support email] and including:
- your order number;
- a description of the issue; and
- clear photographs of the parcel and products received, where applicable.
We will investigate the matter and, where appropriate, arrange a replacement, exchange, or refund in accordance with our Returns Policy and applicable South African consumer law.
10. Stock Availability
All products displayed on our website are subject to availability.
If a product you ordered becomes unavailable after payment has been received, we will contact you as soon as reasonably possible and may offer you:
- a refund;
- a replacement product; or
- the option to wait for restocking, where applicable.
South African supplement retailers commonly reserve the right to notify customers and refund them if stock is unavailable after purchase.
11. Incorrect Customer Information
Evolve Genix will not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer, including but not limited to:
- incorrect delivery address;
- incorrect postal code;
- incorrect phone number; or
- failure to collect or accept delivery.
Any additional courier or re-delivery charges arising from such errors may be for the customer’s account.
12. Contact Us
If you have any questions about shipping or delivery, please contact us.