Effective Date: 1 March 2026
Website: evolvegenix.co.za
At Evolve Genix, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit evolvegenix.co.za, place an order, contact us, or otherwise interact with our website and services.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
Evolve Genix is an online store that sells organic herbal dietary supplements in South Africa.
For purposes of applicable data protection laws, Evolve Genix is the party responsible for deciding how your personal information is collected and used.
2. Personal Information We Collect
We may collect the following personal information from you:
- full name;
- email address;
- phone number;
- delivery and billing address;
- account login details, where applicable;
- order and purchase history;
- payment-related information, excluding full card details where payments are processed by third-party payment providers;
- communications you send to us;
- preferences relating to products, marketing, or subscriptions;
- IP address;
- browser type, device information, and website usage data; and
- cookie and tracking information.
We only collect personal information that is reasonably necessary for our business operations and to provide our products and services to you.
3. How We Collect Your Information
We may collect your information when you:
- place an order on our website;
- create an account;
- subscribe to our newsletter;
- contact us by email, phone, WhatsApp, or contact form;
- participate in promotions, surveys, or competitions;
- browse or use our website; or
- interact with our advertising or social media pages.
4. How We Use Your Personal Information
We may use your personal information to:
- process and fulfil your orders;
- deliver products to you;
- communicate with you about your order or account;
- provide customer support;
- process payments and refunds;
- send you service-related notices;
- improve our website, services, and customer experience;
- detect and prevent fraud, abuse, or security risks;
- comply with legal and regulatory obligations;
- maintain internal records; and
- send you marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law.
5. Marketing Communications
We may send you promotional emails, SMS messages, or other marketing communications about our products, offers, and updates where you have agreed to receive them or where we are legally permitted to do so.
You may opt out of receiving marketing communications at any time by:
- clicking the unsubscribe link in our emails;
- contacting us directly; or
- requesting removal from our marketing list.
Please note that even if you opt out of marketing communications, we may still send you important non-promotional messages relating to your orders, payments, or account.
6. Sharing of Personal Information
We do not sell your personal information.
We may share your personal information with trusted third parties only where necessary, including:
- payment service providers;
- courier and delivery partners;
- website hosting and technology service providers;
- marketing or communications service providers;
- professional advisers, auditors, or insurers;
- law enforcement, regulators, or government authorities where required by law; and
- service providers who assist us with business operations.
We take reasonable steps to ensure that third parties who process personal information on our behalf do so securely and only for authorised purposes.
7. Payment Information
Payments made on our website may be processed through third-party payment gateways. We do not store your full card or banking details unless strictly necessary and lawfully permitted.
You are encouraged to review the privacy policies of any third-party payment providers used on our website, as their processing of your payment information may be subject to their own terms and privacy practices.
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- improve website functionality;
- remember your preferences;
- analyse website traffic and performance;
- enhance your browsing experience; and
- support advertising and remarketing efforts.
Cookies are small text files stored on your device. You may disable cookies in your browser settings, but some parts of the website may not function properly if you do so.
9. Storage and Security
We take reasonable technical and organisational measures to protect your personal information against:
- loss;
- misuse;
- unauthorised access;
- unauthorised disclosure;
- alteration; and
- destruction.
While we take reasonable steps to secure your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Retention of Personal Information
We retain personal information only for as long as necessary to:
- fulfil the purpose for which it was collected;
- comply with legal, tax, accounting, and regulatory obligations;
- resolve disputes; and
- enforce our agreements.
When personal information is no longer required, we will take reasonable steps to destroy, delete, or de-identify it where appropriate.
11. Your Rights
Subject to applicable law, you may have the right to:
- request access to the personal information we hold about you;
- request correction or updating of your personal information;
- object to certain types of processing;
- request deletion of personal information where lawful and applicable;
- withdraw consent where processing is based on consent;
- lodge a complaint with the relevant authority if you believe your rights have been infringed; and
- opt out of direct marketing communications.
To exercise any of these rights, please contact us using the details provided below.
12. Children’s Privacy
Our website and products are not intended to be directed at children without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children in a manner that is unlawful.
If you believe that a child has provided personal information to us without proper consent, please contact us so that we can take appropriate steps.
13. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
You should review the privacy policies of any third-party sites you visit.
14. International Transfers
In some cases, your personal information may be stored or processed by service providers located outside South Africa. Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place and that your information is protected in accordance with applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality.
Any updates will be posted on this page with a revised effective date. Your continued use of the website after changes are posted will constitute your acceptance of the updated policy.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: