Effective Date: 1 March 2026
Website: evolvegenix.co.za
These Terms and Conditions govern your access to and use of evolvegenix.co.za and the purchase of products from Evolve Genix. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not use this website.
1. Introduction
Evolve Genix is an online store offering organic herbal dietary supplements and related wellness products in South Africa.
These Terms and Conditions apply to all users of the website, including browsers, customers, and anyone who places an order through the site.
2. Important Medical Disclaimer
The products sold on this website are herbal dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated and lawfully permitted.
Before using any product purchased from Evolve Genix, you must consult your doctor, pharmacist, or other appropriately qualified healthcare professional, especially if you:
- are pregnant or breastfeeding;
- have any medical condition;
- are taking prescription or over-the-counter medication;
- have allergies or sensitivities;
- are under medical supervision; or
- intend to use the product for a child.
Any product information provided on this website is for general informational purposes only and is not medical advice.
3. Use of Products at Your Own Risk
You acknowledge and agree that all products are used at your own risk.
Although Evolve Genix takes reasonable care in sourcing and supplying products, each person may respond differently to herbal ingredients, botanicals, natural compounds, or supplement formulations.
You are solely responsible for:
- reading all labels, warnings, dosage instructions, and product information before use;
- ensuring that a product is suitable for your personal needs and health circumstances;
- checking the ingredient list for allergens or sensitivities; and
- discontinuing use and seeking immediate medical attention if you experience any adverse reaction.
4. Allergic Reactions and Adverse Events
By purchasing from Evolve Genix, you acknowledge that herbal supplements and natural wellness products may cause side effects, sensitivities, allergies, or interactions in certain individuals.
To the fullest extent permitted by law, Evolve Genix shall not be liable for any loss, damage, injury, illness, side effect, allergic reaction, adverse reaction, interaction, or consequence arising from:
- misuse of a product;
- failure to follow dosage or usage instructions;
- use contrary to medical advice;
- failure to consult a healthcare professional before use;
- undisclosed allergies, conditions, or sensitivities;
- combining products with medication, alcohol, or other supplements without professional advice; or
- use of a product by a person for whom it is not intended.
Nothing in these Terms excludes any rights that cannot lawfully be excluded under South African law, including applicable consumer protections.
5. Product Information and Regulatory Position
We aim to ensure that product descriptions, images, ingredient information, and usage guidelines on the website are accurate and up to date. However, we do not warrant that all content is always complete, current, or error-free.
Product packaging may occasionally vary from website images.
If any product sold by Evolve Genix is required by law to carry a disclaimer, the applicable regulatory disclaimer must be regarded as incorporated into the product information.
6. No Guaranteed Results
Results from supplements vary from person to person depending on factors such as age, health status, lifestyle, diet, adherence, existing medical conditions, and individual response.
Evolve Genix does not guarantee any specific outcome, benefit, or result from the use of any product unless explicitly required by law.
Testimonials, reviews, and customer experiences displayed on the website are individual opinions and should not be interpreted as guarantees.
7. Eligibility to Purchase
By placing an order on this website, you confirm that:
- you are legally capable of entering into a binding agreement;
- the information you provide is accurate and complete; and
- you are authorised to use the payment method submitted with your order.
We reserve the right to refuse or cancel any order where we reasonably suspect fraud, misuse, unlawful activity, or breach of these Terms.
8. Orders and Acceptance
All orders placed through the website are subject to availability, payment authorisation, and acceptance by Evolve Genix.
Submission of an order does not automatically mean that the order has been accepted. We may cancel or reject an order for reasons including:
- product unavailability;
- pricing or description errors;
- payment issues;
- suspected fraud; or
- concerns relating to compliance, safety, or unlawful use.
If we cancel an order after payment has been received, we will refund the amount paid as appropriate.
9. Pricing and Payment
All prices displayed on the website are in South African Rand (ZAR) unless stated otherwise.
Prices may be changed at any time without notice, but no price change will affect an order already accepted and paid for, except where there is an obvious error.
Payment must be made in full before goods are dispatched.
10. Limitation of Liability
To the fullest extent permitted by law, Evolve Genix, its owners, employees, affiliates, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- your use of the website;
- your inability to use the website;
- reliance on website content;
- delays or interruptions;
- product misuse or abuse; or
- adverse responses to products as described in these Terms.
Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is unlawful.
11. Indemnity
You agree to indemnify and hold harmless Evolve Genix, its owners, employees, affiliates, and service providers from any claim, loss, damage, liability, cost, or expense arising from:
- your breach of these Terms;
- your misuse of any product;
- your failure to obtain medical advice before use;
- your negligent or unlawful conduct; or
- your violation of any law or the rights of a third party.
12. Website Use
You agree not to use this website:
- for any unlawful purpose;
- to transmit harmful code or malware;
- to interfere with the operation or security of the website;
- to copy, reproduce, or exploit website content without permission; or
- to misrepresent your identity or submit false information.
We may suspend or terminate access to the website if these Terms are breached.
13. Intellectual Property
All content on this website, including text, branding, graphics, product descriptions, logos, and design elements, is owned by or licensed to Evolve Genix and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit website content without prior written permission.
14. Privacy
Your use of this website is also subject to our Privacy Policy.
Where personal information is processed, Evolve Genix will handle it in accordance with applicable South African data protection law.
15. Third-Party Services and Links
This website may contain links to third-party websites, payment gateways, social media platforms, or external services.
We do not control and are not responsible for the content, policies, security, or practices of third-party websites or services.
16. Changes to Terms
We may amend these Terms and Conditions from time to time. Updated terms will be posted on this page with a revised effective date.
Your continued use of the website after any changes have been published constitutes acceptance of the revised Terms.
17. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from the use of this website or the purchase of products from Evolve Genix will be subject to the applicable laws and dispute-resolution processes of South Africa.
18. Contact Details
If you have any questions about these Terms and Conditions, please contact us.
19. Important Consumer Notice
By purchasing and using products from Evolve Genix, you expressly confirm that:
- you understand these products are supplements and not a substitute for professional medical care;
- you will consult a doctor or qualified healthcare provider before using any product;
- you will not use any product contrary to medical advice, label instructions, or known contraindications;
- you accept that individual reactions may occur, including allergic or adverse reactions; and
- you release Evolve Genix, to the fullest extent permitted by law, from liability for consequences arising from misuse, unauthorised use, or failure to obtain proper medical advice before use.